Metro tickets are now on WhatsApp; started in Mumbai.

Metro tickets are now on WhatsApp. Mumbai Metro One is the world's first MRTS (Mass Rapid Transit System) to offer e-tickets on WhatsApp.

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Metro tickets are now on WhatsApp

Metro tickets are now on WhatsApp. The service of ‘e-ticket on WhatsApp’ has been started for metro passengers in Mumbai. Mumbai Metro One Private Limited (MMOPL), which operates a metro service on the Versova-Andheri-Ghatkopar route, started this service on Thursday. Mumbai Metro One is the world’s first MRTS (Mass Rapid Transit System) to offer e-tickets on WhatsApp. To use this service, passengers will have to write a ‘Hi’ message on the number 9670008889. Versova-Andheri-Ghatkopar is the first metro route of Mumbai.


This service has been running since 2014. 2 lakh 60 thousand passengers travel daily in Mumbai Metro One. MMOPL says that it has adopted several technologies such as bank combo cards, mobile QR tickets and loyalty programs.

Talking about some news related to WhatsApp, then the payment service of WhatsApp is going to expand in the country. The Meta-owned instant messaging app has a new limit to broaden the scope of its payment service and strengthen the payment system. The platform has received the approval of over 60 million users on the Unified Payments Interface (UPI) from the National Payments Commission of India (NPCI).

When the messaging platform started its payment service, at that time, it got permission from NPCI for 20 million users, followed by 40 million users. After reaching the consent of 60 million more users, this figure for WhatsApp has increased to 100 million. Now WhatsApp can include 100 million users out of its 500 million users in the payment service.

Metro ticket now on WhatsApp
Metro ticket now on WhatsApp

WhatsApp had been telling NPCI for years that India is the biggest market for it and should impose no limit for providing payment services to users here. In November 2021, NCPI increased the limit for WhatsApp payment service from 2 crores to 4 crores.

NPCI had permitted WhatsApp to launch a payment service in 2020. For that Metro tickets are now on WhatsApp. For many years, the company has been continuously trying to comply with Indian regulations, including the terms of data storage. The Indian government wanted the company to store the payment-related data on a local server. There is a massive crowd in the digital payment service sector in India. WhatsApp competes with Alphabet’s Google Pay, SoftBank and Ant Group’s Paytm and Walmart’s PhonePe payment services in India.

we did not yet receive comment about this development from WhatsApp. However, the NPCI confirmed the development in a statement to Reuters. This is relief news for WhatsApp, but its users are more than 500 million. In this sense, even after the new limit, the platform’s payment service development can only happen in a limited range.

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